EMPOWERMENT QUALITY CARE SERVICES

We are committed to providing a safe and healthy environment for our Members, their families, our staff and the community. We have implemented changes to our programs and operations as we respond to the COVID-19 pandemic and work to mitigate the risk of virus transmission, while providing quality mental health and substance abuse treatment to those experiencing mental health and/or addiction challenges. 

We are currently open and admitting new clients to our Psycho Social Rehabilitation (PSR) and Substance Abuse Intensive Outpatient (SAIOP) programs. Please see below to learn more about the changes to help you navigate and better understand our current operations. We continue to monitor information from the CDC, state and federal authorities and will implement updates and recommended changes, accordingly

• We are disinfecting surfaces throughout our facility throughout the day with an intensified focus for high touch/contact areas based on frequency of use. Additionally, we are contracted with Corvus Janitorial Services who provide daily cleaning, disinfection and sanitizing. Furthermore, Corvus staff provides disinfection of all areas using commercial grade chemicals which is a critical factor in helping to curb the spread of the virus in the facility. As an added measure, all touchpoints such as door handles, phones, light switches, faucet handles, countertops receive disinfection, along with all hard surfaces.
• Meeting spaces, group size and common areas have been altered to allow for proper social distancing per guidelines.
• Staff, including essential vendors, are screened daily before entering the building, including temperature checks.
• Staff and are required to wear personal protective equipment appropriate for specific Member care and other job responsibilities.
• Staff members who become symptomatic must not report for work and notify their supervisor.
• If a staff has a person in their household test positive for COVID-19, they must stay home and self-quarantine for 14 days.
• Visitors, including natural supports, are not allowed at the facility unless by appointment. All visitors are screened upon entering the building.
• Staff members have been assigned to deliver virtual services to those Members who are unable to participate in programming on site at the facility. These accommodations are offered in order to help lessen the number of Staff and Members at the facility.

• Furniture and common areas have been altered to allow for social distancing.  
• Members will be required to wear face masks to mitigate the spread of the virus unless they are eating.
• Each Member’s health is monitored daily, including multiple temperature checks, other signs and symptom screens.
• Community outings and activities have been either suspended or have been limited. For those limited outings, all social distancing guidelines are adhered to both during transport and while in the community.
• Should a Member exhibit symptoms of COVID-19, Staff will contact their care giver or guardian, if applicable, while transportation home will be arranged immediately. Members will be advised or referred for testing. If test results are positive, the Member will be requested to self-isolate at home for 14 days. Furthermore, they will be advised to contact their healthcare provider.  Members are only eligible for re-admission after the required 14-day quarantine at home.
• PSR and SAIOP virtual services are available to all Members.

• All prospective Members will be screened by phone and/or videoconferencing before beginning the admissions process.
• Intake and/or assessments will be performed both on site and offered virtually.
• Clients admitting to our services are encouraged to submit documentation for a negative COVID-19 test prior to admission. 
• Prospective Members who opt to complete Intake Process on site, may be accompanied to the facility by one guest, who will be allowed in the front office area until escorted to the designated area where the consult occurs. Face masks are required for all participants during the intake process. 
• In the event the prospective Member or anyone accompanying the Member answers “yes” to any screening question and/or has a temperature of 99.6 F degrees or higher, the onsite intake process will be discontinued and rescheduled as a virtual intake or onsite after 14 days.